Privacy Policy

At glowvault.com.au, we recognise and respect the importance of maintaining the privacy of our customers, and have established this Privacy Policy as a result. Below, we describe why we gather customer and member information, what information we collect, how we collect it, what we use the information for, and how you can instruct us if you prefer to limit the use of your information. This Privacy Policy is part of the Terms and Conditions which govern your use of glowvault.com.au

We gather personal information to allow us to process your orders, provide an enhanced and more personalised shopping experience, and to inform you of special offers and discounts.

When you order from our website, we may retain the following information: Your name, mobile/telephone number, email address, date of birth, gender, products purchased and any relevant promotional code/s. The information you enter is collected, even if you cancel or do not complete an order. This information is maintained in our database and used solely for the purposes outlined above.

Your information is used to process your order; provide an enhanced and more personalised shopping experience, and to inform you and your gift recipients of other special offers and discounts. Emails sent to your gift recipients will include a link to our Privacy Policy and a link to opt out of future emails.

If you submit feedback or questions via email, or contact us for information about our website, you will be required to provide your name and email address. We use this information solely to respond to your inquiries.

Our email newsletters are intended to keep users informed of new products, gifts and special features. Our policy is to send our email announcements and newsletters only to those who request them when they register (how we use the information we collect is outlined above).

A "cookie" is a small file stored on your computer by a website, which gives you a numeric user ID and stores certain information about your activity on the site. We use cookies to confirm you are an existing customer and provide you with certain features. For example, we store information on your product selections when you shop on our site, but we do not store any personal information (except your name) or financial information about you.

Most web browsers automatically accept cookies. However, if you disable this feature, certain aspects of glowvault.com.au, such as the shopping basket, will not function properly.