Glow Vault’s promise to you guarantees that you receive genuine, authentic products. We only work with trusted vendors and suppliers who purchase directly from the manufacturer or distributor. We inspect every product for quality and authenticity, and enforce a strict policy against counterfeit goods, and stand 100% behind the products we sell.

Glow Vault are proud to provide Australian consumers with access to the largest selection of genuine, branded beauty products at up to 80% off department store prices. We strive for excellence in every aspect of our business, from selection to pricing, with the added value of excellent customer service.

We specialise in discounted, brand-name cosmetics and skincare products. Over the past decade, we’ve forged strong relationships with suppliers, distributors and manufacturers all around the globe, allowing us to offer the best cosmetic brands at unbeatable prices.

Many customers have sought assurances that our products are genuine due to our competitive pricing, which we can verify with the utmost confidence.

Glow Vault is proudly owned and operated by our small team in Perth, Western Australia.

Yes! Glow Vault does offer digital e-gift cards; the perfect gift for the beauty-lover in your life. Shop our gift cards here.

For all queries and concerns, please email us at support@glowvault.com.au or complete the form linked on our Contact Us page.

Glow Vault proudly ships Australia-wide, including both metro and rural areas. For more information on shipping costs, time-frames, and more, please visit our Shipping Policy page.

If you wish to ship to an international address outside of Australia, please email us at support@glowvault.com.au to discuss freight costs and options.

Yes we do! We're happy to offer $6.95 Express Shipping via Australia Post for orders over $70 of product value.

At Glow Vault, we proudly stand behind every product and we strive to make your shopping experience with us rewarding and enjoyable. If for any reason you are not fully satisfied with your purchase, simply return the unopened item(s) within 28 days of delivery for a refund or store credit.

Learn more about our Returns Policy here.

In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Allergy returns must be less than 20% used upon arrival back with us. Glow Vault will cover the shipping costs. 

Please see our policy for returns on incorrect/damaged items on our Returns Policy page here.